Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to tell us we've missed a site worth covering? This page explains the best way to reach us and what we can (and can't) help with.
What we can help with
Casinos Not On Gamstop is a research and comparison site, not a casino. We don't hold player funds, run promotions or manage accounts, so we can't resolve individual disputes with an operator directly. What we can do is:
- Answer questions about how we rate and rank the sites featured on our list of non GamStop casinos
- Correct factual errors — an out-of-date bonus figure, a licence detail that's changed, or a broken link
- Take suggestions for casinos, slots or betting sites not on GamStop that you think we should research
- Point you toward general guidance on self-exclusion, local law, and safer gambling tools
- Clarify anything on our About Us, Responsible Gambling, or Terms and Conditions pages
What we can't help with
If your query relates to a specific account issue — a delayed withdrawal, a bonus dispute, ID verification, or a locked account — that's a matter for the casino itself. Each operator listed on this site has its own support team, and its terms and conditions govern the relationship between you and them. We don't intervene in individual transactions, and we'd never claim to be able to.
Similarly, if you're looking for help with problem gambling or want to understand your options around self-exclusion, our Responsible Gambling page is the right starting point, alongside independent support organisations.
Before you get in touch
A lot of common questions are already answered elsewhere on the site. It's worth checking these first:
- How were these sites picked? See "How we rated and ranked" on our main comparison page for the criteria we use — licensing, payment options, game range and customer support among them.
- What is GAMSTOP and why isn't it used here? Our non GamStop casinos guide covers this in detail, including how these sites differ from GAMSTOP-registered UK operators.
- Are these casinos regulated? Licensing standards vary by operator and jurisdiction, and we set out what to check for each site we cover.
How to reach us
For anything not covered above, use the contact details or enquiry form provided elsewhere on this site. When writing in, it helps to include:
- Which page or casino your question relates to
- The nature of the issue — a correction, a suggestion, or a general query
- Any relevant screenshots or links, if you're flagging outdated information
We aim to review every message that comes in, though as an independent research site we can't guarantee a response time for every enquiry.
A note on how we operate
Casinos Not On Gamstop may earn a commission when readers click through to a casino from our site. This doesn't affect how we rate or rank operators — commission never buys position, and our reviews reflect our own research into bonuses, games, payments and licensing rather than what an operator pays us. If you think a review has slipped from that standard, tell us. That's exactly the kind of feedback this page exists for.
All gambling content on this site is intended for adults aged 18 and over. If you're unsure whether online gambling is right for you, our Responsible Gambling page has further information and support options.